Cash Transaction
| Currency | Buy | Sell |
|---|---|---|
| EUR RUB | 87.7535 | 92.5279 |
| EUR CHF | 1.0660 | 1.1137 |
| EUR USD | 1.1736 | 1.2136 |
| EUR GBP | 0.8846 | 0.9116 |
Non-cash Transaction
| Currency | Buy | Sell |
|---|---|---|
| EUR RUB | 89.9486 | 91.1414 |
| EUR CHF | 1.0758 | 1.0877 |
| EUR USD | 1.1878 | 1.1978 |
| EUR GBP | 0.8894 | 0.8960 |
29.11.2020
Guidelines and client support
Dedicated relationship manager is allocated to every client. Our technical support is available 24/7 and includes RCB Telephone Banking team and POS engineers.
RCB POS Terminal Support
| Working hours (CY time) | Languages available | Services available |
|---|---|---|
| 24/7 including weekends and public holidays |
English Greek |
Telephone support of the POS terminal |
| 08:00 to 24:00 on weekdays, weekends and holidays |
English Greek |
Onsite support of the POS terminal |
| 09:00 to 18:00 on workdays |
English Greek Russian |
Actual balance on your accounts and bank cards History and current status of the transactions posted to your account Card transaction support Technical support |
To reach RCB POS Terminal Support, call 8000 0722.
Data Security and PCI Compliance support
RCB provides training, guidance and ASV (Approved Scanning Vendor) scanning support to help you manage your compliance with PCI (Payment Card Industry) Data Security Standards.
Instructions for the proper usage of POS terminal can be found in the
Card Acceptance Manual.
Description of the most common transactions through POS terminal and problem solving solutions are available in the Quick Reference Guide.