Guidelines and client support

Dedicated relationship manager is allocated to every client. Our technical support is available 24/7 and includes RCB Telephone Banking team and POS engineers.

RCB POS Terminal Support

Working hours (CY time) Languages available Services available
24/7 including weekends and public holidays English
Greek
Telephone support of the POS terminal
08:00 to 24:00 on weekdays, weekends and holidays English
Greek
Onsite support of the POS terminal
09:00 to 18:00 on workdays English
Greek
Russian 
Actual balance on your accounts and bank cards
History and current status of the transactions posted to your account
Card transaction support
Technical support

To reach RCB POS Terminal Support, call 8000 0722.

Data Security and PCI Compliance support
RCB provides training, guidance and ASV (Approved Scanning Vendor) scanning support to help you manage your compliance with PCI (Payment Card Industry) Data Security Standards.

Instructions for the proper usage of POS terminal can be found in the
Card Acceptance Manual.

Description of the most common transactions through POS terminal and problem solving solutions are available in the Quick Reference Guide.