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13.07.2020

RCB Digital Wallet

RCB Digital Wallet app for Android is a new member of RCB Bank’s mobile application family. It allows to add and use RCB Mastercard and Visa cards in digital form in the mobile device.

Now you have an easy and secure way to pay with your mobile phone around the world wherever contactless payments are accepted. All you need to have is an Android smartphone with NFC capabilities.

How it works

RCB Digital Wallet uses mobile Near Field Communication (NFC) technology in Android smartphones to securely exchange data between the phone and a contactless payment terminal.

All you need to do is to put your phone to the contactless payment terminal and your RCB card will be charged for the transaction.

You will get a notification with all payment details when the transaction is finished and will be able to view your last 10 transactions in RCB Digital Wallet.

RCB Digital Wallet - How to get started

Advantages of using the RCB Digital Wallet
  • Security – only digital card details are used for the purchase
  • Fast and easy payments – you do not have to enter the PIN code on the terminal
  • Possibility to register up to 10 RCB cards
  • Convenience – no need to carry banking cards
  • Full control – you keep track of all your transactions performed using RCB Digital Wallet in your RCB card account statement
Frequently Asked Questions
What is RCB Digital Wallet?

RCB Digital Wallet is a Mobile Payments app that allows you to set up your eligible personal or corporate RCB cards (Visa and Mastercard) on your Android phone(s) to make payments with your phone at any shop that accepts contactless payments using Near Field Communication (NFC) technology. Payments are fast and secure.

How does RCB Digital Wallet work?

RCB Digital Wallet uses mobile Near Field Communication (NFC) technology to securely exchange data between your phone and a contactless payment terminal.

What phones can be used for RCB Digital Wallet?

RCB Digital Wallet is supported on different models of Android devices with operating systems of 7 or above that have NFC capability.

What cards are eligible to be used in RCB Digital Wallet?

All RCB issued cards can be enrolled in RCB Digital Wallet to make mobile payments. A card status should be active and SMS-Notice service shall be connected to the card.

What is the digital card in my RCB Digital Wallet for?

The digital card has a unique ID and it is a digital copy of your plastic card with the same parameters. It is created to ensure that payments executed with your phone are secure and your card details are safe. You will be able to see all transactions performed using RCB Digital Wallet in your card account statement.

Where can I make mobile payments using my RCB Digital Wallet?

You can make payments using RCB Digital Wallet at any merchant, in Cyprus and internationally, that accepts contactless payments.

How can I make mobile payments using my RCB Digital Wallet?

Launch application, login & tap to pay: Launch RCB Digital Wallet app and login either using a passcode or fingerprint (if supported by phone and activated in the app) before placing your phone on the terminal to perform a contactless transaction.

Please check the merchant's terminal for confirmation of your payment.

Can I use my RCB Digital Wallet to process a refund?

Yes, you can use RCB Digital Wallet to process a refund just as you would with your physical credit or debit card. Launch RCB Digital Wallet app and login either using passcode or your fingerprint (if supported by phone and activated in the app) before putting the back of your phone to the contactless terminal for the refund to be processed.

How do I delete a card from RCB Digital Wallet?

You can delete your RCB card(s) from the app using simple tips in RCB Digital Wallet anytime. Alternatively you call RCB Telephone Banking to disable your RCB card(s).

Can I use RCB Digital Wallet to buy things online?

No. RCB Digital Wallet is only available for mobile transactions made in contactless terminals in Cyprus and internationally.

Can I use RCB Digital Wallet on multiple devices?

RCB Digital Wallet can be run on different eligible Android devices at a time. You can use any of these to make mobile payments if they’re eligible.

How many RCB cards I can enrol in RCB Digital Wallet?

RCB Digital Wallet allows you to enroll up to 10 RCB Mastercard and Visa cards. You can select any of these in the app to make mobile payments.

What happens with RCB Digital Wallet if I get my passcode wrong during login?

If you enter your passcode incorrectly 3 times when paying with your phone, the login to your RCB Digital Wallet will be locked. Call RCB Telephone Banking to unlock it.

How do I block RCB Digital Wallet if my mobile device is lost or stolen?

If you lose your phone or suspect it has been lost or stolen, contact RCB Telephone Banking to arrange for the card(s) on your phone to be cancelled/blocked.

What happens with RCB Digital Wallet if my physical RCB debit/credit card enrolled in the app is lost or stolen?

Contact RCB Telephone Banking to report your card lost or stolen, we’ll arrange for the card to be blocked and replaced. We’ll also block it for mobile payments at RCB Digital Wallet.

What happens with RCB Digital Wallet if my physical RCB debit/credit card enrolled in the app is due to expire?

We’ll send you a new card when your existing one is due to expire. Once you’ve received your new card, you can delete the old one in RCB Digital Wallet and enroll the new card the same way as the expired one.

Will RCB Digital Wallet work if the NFC functionality is switched off?

No, in order to use RCB Digital Wallet, NFC functionality should be switched on at your mobile device.

Can I use RCB Digital Wallet without data/network connectivity?

As Near Field Communication (NFC) does not require data/network connectivity, you don't need data/network connectivity all the time to make mobile payments. However, in order to ensure the correct continuous work of the app from time to time you will need to have a data/network connectivity.

Can I use RCB Digital Wallet if my mobile device has run out of battery or is turned off?

No, your phone must be turned on to perform mobile payments.

If I own a business, how can I accept mobile payments?

Our Acquiring Services give you the ability to process all major credit and debit cards and provide your customers with more options to pay - these options include mobile payments with RCB Digital Wallet, Apple Pay, Google Pay and other applications. Contact RCB Acquiring Services team to discuss payment processing details.

RCB Digital Wallet Terms and Conditions

RCB Digital Wallet app is available for Android smartphones via:

RCB Digital Wallet - Google Play