Careers

  • Our people
  • Diversity and Inclusion
  • Why RCB

The Bank prides itself in employing high calibre, experienced and dynamic individuals. We view our people as our most valuable resource, and we continuously focus our efforts in developing a committed workforce that will implement and preserve the Bank's strategy and values.

We engage on a broad set of qualities and competences when recruiting, and we put diversity at the heart of our activities.

Our people come from a wide variety of professional, academic and culturally different backgrounds, creating an inclusive and supportive environment. It is our priority to use the best possible practices for the successful engagement and retention of our diverse talent.

By joining RCB, you will work in a collaborative environment where opportunities for learning and development are offered and where excellence is rewarded. We place great emphasis on helping you reach your full potential, and meet your long-term personal and professional goals.

.NET/BizTalk Application Developer

City: Limassol
Employment Type: Full Time
Department: System Development, Information Systems

Key Responsibilities:

  • MS BizTalk (2013, 2016) applications development and administration.
  • .NET and Java application development and system analysis;
  • Testing and debugging, optimization and refactoring of third party source code;
  • Preparation of functional design documents based on business requirements

Professional Background and Experience:

  • Strong MS BizTalk 2013, 2016 development skills;
  • Expert level in C#/VB.NET/XML/XSD/XSLT;
  • Experience in Java is an advantage (Eclipse IDE, jBoss EAP);
  • Knowledge of banking products and operations;
  • Knowledge of T24 banking system is an advantage (Temenos WS, OFS, OFSML).
  • Knowledge of software development methodologies;
  • Minimum 3-years work experience in banking/financial sectors;

Education:

  • University degree in Mathematics/Information Technology or similar;
  • Fluency in English; Russian will be considered a strong advantage.

Personal Characteristics:

  • Flexible, organized and disciplined person;
  • Ability to lead a team as well as work independently;
  • Capability to take initiative and deliver results in a timely and efficient manner;

Remuneration:

  • Attractive salary package;
  • Provident Fund;
  • Private Medical Insurance;
  • Life Insurance plan;
  • Participation in annual performance based bonus program;
  • Opportunities for professional development
.NET/Data Warehouse Application Developer

City: Limassol
Employment Type: Full Time
Department: System Development, Information Systems

Key Responsibilities:

  • .NET application development and system analysis;
  • Data processing (ETL, Data warehousing, Business Intelligence), MS SSIS/SQL, Oracle;
  • Financial reporting analysis and development in .NET/MS SSRS and Excel VBA;
  • Testing and debugging, optimization and refactoring of third party source code;
  • Preparation of functional design documents based on business requirements

Professional Background and Experience:

  • Knowledge of software development methodologies;
  • Knowledge of banking products and operations;
  • Expert level in C#/VB.NET/SQL;
  • Strong knowledge of data warehouse fundamentals;
  • Strong database development skills (Visual Studio DB projects, MS SQL and Oracle);
  • Strong skills is MS SSIS packages development (Visual Studio SSIS projects);
  • Experience in Excel VBA (for code migration from VBA to .NET/SSIS/SQL);
  • Knowledge of T24 banking system is an advantage.
  • Minimum 3-years work experience in banking/financial sectors;

Education:

  • University degree in Mathematics/Information Technology or similar;
  • Fluency in English; Russian will be considered a strong advantage.

Personal Characteristics:

  • Flexible, organized and disciplined person;
  • Ability to lead a team as well as work independently;
  • Capability to take initiative and deliver results in a timely and efficient manner;

Remuneration:

  • Attractive salary package;
  • Provident Fund;
  • Private Medical Insurance;
  • Life Insurance plan;
  • Participation in annual performance based bonus program;
  • Opportunities for professional development
Anti-Fraud Monitoring Officer, Anti-Fraud

  • An experienced professional and team player WANTED for the development of a newly established business unit.

City: Limassol
Employment Type: Full Time
Department: Anti-Fraud

Job Description:

  • Perform daily monitoring of Anti-Fraud System (AFS) alerts and performing initial triage of registered events;
  • Communicate with client-facing staff (Call Center, Branches) when addressing potential fraud cases;
  • Initiate investigation on potential fraud cases and participate in developing of appropriate reports for the Management;
  • Analyze transactions of the Bank in order to prevent fraud;
  • Identify abnormalities in behavior of customers and employees involved in transactions;
  • Continuous adjustment of rules and parameters of Anti-Fraud System in order to decrease false positives rate and customer insult rate;
  • Monitor adherence to Anti-Fraud rules and procedures of the Bank;
  • Support Anti-Fraud division in development of relevant internal regulations (policies, procedures, manuals etc.);
  • Provide appropriate feedback and proposals for the enhancement of relevant AFS policies and rules to Anti-Fraud Data Analyst;
  • Provide appropriate feedback and proposals for the continuous development of Anti-Fraud System to the Information Systems Department;
  • Perform other related activities.

Skills & Experience:

Skills:

  • Postgraduate degree in Information Technology, Information Security, Computer Science or in any other related field;
  • At least 3 years of practical experience in applying principles and practices of anti-fraud management;
  • Sufficient knowledge of global and the EU standards on Information Technology and Information Security (e.g. ISO 27001, COBIT, NIST, PCI DSS etc.);
  • Sufficient knowledge of the financial services regulatory framework in relation to fraud management (e.g. CBC, ECB, EBA Regulations);
  • Good knowledge of fraud prevention/detection techniques and on-line fraud management
  • Knowledge of the EU regulation regarding payment services, prevention of fraud is an advantage;
  • Knowledge of cards schemes’ requirements regarding prevention of fraud is an advantage;
  • Knowledge of various payment channels (online and mobile banking, cards, ATM, APIs);
  • Skills on data analysis or visualization skills is an advantage;
  • Having an appropriate certification is an advantage;
  • Strong analytical skills;
  • Ability to work both independently and as part of a team;
  • Excellent interpersonal and communication skills;
  • Dynamic, energetic and results driven;
  • Stress resistance;
  • Excellent time-management and organizational skills;
  • Proficient in English, both verbal and written.

Experience:

  • Experience in fraud prevention;
  • Experience with AML, transaction monitoring or anti-fraud systems;
  • Experience in forensic or other investigations;

Other preferable skills:

  • Ready for daily monitoring routines;
  • Good at finding patterns and inconsistencies in behavior of individuals and legal entities.

Remuneration:

  • Attractive salary package;
  • Provident Fund;
  • Private Medical Insurance;
  • Life Insurance plan;
  • Participation in annual performance based bonus program;
  • Opportunities for professional development
Customer Service Officer (Payments verification and processing) - Russian speaking

City: Limassol

Employment Type: Full Time

Department: Single Settlement Center/ Middle Office

Job Description:

The payments verification & processing team in Middle Office of the Bank is searching for a colleague to work with clients’ payment orders and perform the following functions:

  • Process inward and outward payments of clients in accordance with all applicable procedures, manuals and memos of the Bank;
  • Assessment and verification of supporting documents for the payments against a set of criteria;
  • Evaluate transactions to assess Compliance and Sanctions risks;
  • Collaborate with the International Business Department, the Compliance Department and other departments of the Bank, as required by relevant procedures of the Bank, for the purpose of processing of payment of the Bank or related tasks;
  • Verification of signatures and of available funds procedures;
  • Investigation and monitoring of clients’ transactions upon requests;
  • Prepare and forward reports relating to clients’ inquiries (i.e. reply to auditors’ requests, etc.);

Skills & Experience:

  • Knowledge of corporate documents in various jurisdictions, understanding of financial balances, knowledge of AML Cyprus Law;
  • Integrity and professional ethics, Sociability, Responsibility, Team-Worker, Strong logical thinking, Ability to clearly express one’s thoughts, High working capacity, Stress resistance, Multitasking, Self-organized, the ability to independently process the information received (find, collect, analyse information, draw conclusions based on it and propose solutions to tasks);
  • Excellent writing skills;
  • Professional certification (e.g. AML certifications) is a plus
  • Fluency in English and Russian, Greek is a strong plus.

Remuneration:

  • Attractive salary package;
  • Provident Fund;
  • Private Medical Insurance;
  • Life Insurance plan;
  • Participation in annual performance based bonus program;
  • Great opportunities for professional development

Database Administrator, Anti-Fraud

  • An experienced professional and team player WANTED for the development of a newly established business unit.

City: Limassol
Employment Type: Full Time
Department: Anti-Fraud

Job Description:

  • Integrate Anti-Fraud System (SAS-based) into IT-infrastructure of the Bank (API with 3rd party systems);
  • Administrate, maintain and troubleshoot Anti-Fraud System (AFS) and its relevant subsystems;
  • Set-up, maintain and perform appropriate patch & change management procedures on relevant servers (Linux and Windows);
  • Perform AFS security and health monitoring, ensure the confidentiality, integrity and availability of hardware, server resources, systems and key processes;
  • Review system and application logs, and verify completion of scheduled tasks such as backups, etc.;
  • Set-up, maintain, troubleshoot and perform appropriate patch and change management procedures on AFS databases (PostgreSQL);
  • Create, modify and manage AFS-related SQL queries;
  • Cooperate with other IT divisions to coordinate AFS-related activities and tasks;
  • Prepare and document appropriate suggestions for AFS database infrastructure upgrades;
  • Perform database infrastructure upgrades, including: planning/scheduling, testing, and coordination;
  • In cooperation with the vendor develop and support AFS from IT side – review requirements, prepare and execute appropriate change requests drafted by relevant business owners;
  • Perform other duties related to database administration activities.

Skills & Experience:

Skills:

  • Excellent knowledge of PostgreSQL, including information security aspects;
  • Good knowledge of SAS language and software is a strong advantage;
  • Good knowledge of core network services including DNS, DHCP, RRAS, TCP/IP etc., including information security aspects;
  • Good knowledge of LDAP/Active Directory and Exchange Server, including information security aspects;
  • Sufficient expertise in VMWARE administration and maintenance;
  • Knowledge of typical banking processes and dataflow is an advantage;
  • Knowledge of business process modelling notation and flowcharting and other tools for process visualization is an advantage;
  • Skills on data analysis and visualization is an advantage;
  • Knowledge of fraud prevention or Information security in financial sector is an advantage;
  • Knowledge of EU regulation is an advantage (GDPR, BCBS 239, PCI DSS, PSD2 etc.);
  • Knowledge of typical payment channels (online and mobile banking, cards, ATM, APIs);
  • Having an appropriate certification is an advantage;
  • Excellent teamwork skills;
  • Excellent time-management and organizational skills;
  • Self-motivated and goal-oriented;
  • Technical documentation writing skills

Experience:

  • Creation of data models / databases is a must;
  • Development and integration of any enterprise-level systems;
  • Any experience with enterprise-level AML, transaction monitoring or anti-fraud systems is an advantage;
  • Any experience with EU regulation is an advantage;
  • 5+ years of proven working experience in related field

Other preferable skills:

  • Ready to master required hard skills (e.g. SQL or SAS language) and soft skills (e.g. negotiation with multiple stakeholders), if necessary

Remuneration:

  • Attractive salary package;
  • Provident Fund;
  • Private Medical Insurance;
  • Life Insurance plan;
  • Participation in annual performance based bonus program;
  • Opportunities for professional development
Database Administrator, Electronic Banking Systems

City: Limassol
Employment Type: Full Time
Department:Electronic Banking Systems, Information Systems

Key Responsibilities:

  • Windows and Linux systems administration;
  • Oracle DB and MSSQL administration;
  • Database Software installation and configuration;
  • Design and implement data migration architecture as per requirements;
  • Monitor performance of database systems resources and query throughput provisioning of hardware and software guidance to IT Infrastructure Teams;
  • Execution of Oracle DB, MSSQL and Operating systems system software upgrades, including planning/scheduling, testing, and coordination;
  • Execution of data backups, recoveries plan and high availability plans;
  • Design and development of reports;
  • Troubleshoot and resolve database issues;
  • Support End User

Professional Skills and Experience:

Required:

  • Bachelor’s degree in Computer Science or a related field
  • Strong analytical and problem solving skills;
  • Knowledge of SQL & PL/SQL;
  • Multitasking, detail oriented, self-motivated and ability to meet deadlines;
  • Time management and organisational skills;
  • Energetic, flexible with a positive attitude;
  • Technical manual writing skills;

Will be considered as strong advantage:

  • Code Refactoring and Optimization;
  • Experience with Oracle products;
  • Experience with MSSQL server;
  • Oracle database administration experience;

Other preferable skills:

  • Windows Server basic administration;
  • Familiar with XML & SOAP;
  • Fluent in English\Greek;
  • Scripting

Remuneration:

  • Attractive salary package;
  • Provident Fund;
  • Private Medical Insurance;
  • Life Insurance plan;
  • Participation in annual performance based bonus program;
  • Opportunities for professional development
Digital Payments Product Analyst

City: Limassol
Employment Type: Full Time
Department: Acquiring & Digital Payment Services

Job Description:

  • Contribute to the merchant growth and market share expansion of RCB Bank via top quality Merchant Acquiring, Open Banking and Digital Payment Services;
  • Assist in the analysis of different metrics to continually improve existing products;
  • Analyse the market data and global trends to assist the product development team in developing and designing of new products;
  • Coordinate with internal and external stakeholders to analyse and develop requirements, guidelines, and procedures to facilitate the implementation of acquiring products and new services;
  • Assist on the analysis and syntaxes of new business/technical requirements and ensures appropriate delivery of those requirements across the development lifecycle;
  • Work with external service providers to ensure product delivery according to business expectations, quality testing and post deployment monitoring performance results;
  • Design and follow a structured product development action plan and assist to the effective management and smooth implementation of project deliverables as per the set deadlines;
  • Manage the defect and POS application version backlog on a daily basis to ensure that priorities adhere to the strategic direction outlined by the Head of Merchant Acquiring;
  • Works and supports external service providers to ensure proper integration and testing of merchant systems to the Acquiring platforms (i.e. POS terminals, payment gateway, custom payment platforms, etc.);
  • Provide support on as needed basis to the branches merchants for new and existing products as well as coordination of related merchant account management tasks.

Skills & Experience

  • University Degree in a related field with a mixture of Business and Management of Information Systems, Engineering or other certification/accreditation is considered a plus;
  • Experience in Payment Services, Consulting or other product analyst role will be considered an advantage;
  • Experience in project or product management and delivery will be considered a plus;
  • Ability to take initiative and deliver results in a dynamic environment;
  • Excellent communicator and natural positive attitude;
  • Great sense of responsibility to achieve high levels of productivity and quality;
  • Disciplined and self-motivated;
  • Organisational skills; coordination of meeting agendas, minutes and action items;
  • Energetic, flexible, with a positive attitude; team player and hard worker;
  • Emotional resilience and tenacity to see things through;
  • Fluent in Greek and English languages.

Remuneration
An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.

ecommerce Product Development Specialist

City: Limassol
Employment Type: Full Time
Department: Acquiring & Digital Payment Services

Job Description:

  • Support the Acquiring & Digital Payment Services for new eCommerce product developments;
  • Assist on product portfolio management and project coordination activities;
  • Work with internal stakeholders across the Bank to analyse and develop requirements, guidelines, and procedures to facilitate the implementation of eCommerce acquiring products and services;
  • Assist on the analysis and syntaxes of new business/technical requirements;
  • Work with external service providers to ensure product delivery according to business expectations, quality testing and post monitoring performance results;
  • Apply a structured product development methodology and assist to the effective management and implementation of project deliverables, ensure deadlines and requirements are met, as well as communicate changes and updates;
  • Analyse respective compliance with relevant regulatory and card scheme requirements;
  • Support eCommerce merchants and/or their web development vendors on technical issues;
  • Work and support external service providers to ensure proper integration and QA/UAT testing of merchant ecosystems to the Acquiring platforms (i.e. merchants’ portal, payment gateway, internal or external web services etc.);
  • Provide support on as needed basis to the branches for new and existing acquiring merchant and coordination of related merchant account management tasks (i.e. Adhoc change requests, ondemand reports etc.);
  • Programming of well designed, efficient code for the development of customised solutions related to eCommerce acquiring business and/or relevant web services, middleware, gateways, etc;
  • Integrate data from various back-end services, maintain the MPI (Merchant Plug-In), etc.

Skills & Experience

  • University Degree in IT related field; a mixture in Business will be considered an advantage;
  • 1-3 years’ experience in web programming and/or relevant Banking/Card/Payment Services role;
  • Familiar with Digital/Cards Payments and merchant payment acceptance processes;
  • IT literate and knowledge of relevant payment processing technologies;
  • Familiar with XML, Rest APIs, SOAP, HTML, PHP, CMS, CSS, Javascript;
  • Experience in project or product management and delivery;
  • Excellent communication skills, writing and analytical skills;
  • Great sense of responsibility to achieve high levels of productivity and quality;
  • Disciplined and self-motivated; ability to take initiative and deliver results in a dynamic environment;
  • Strong organisational and time management skills;
  • Energetic, flexible, with a positive attitude; team player and hard worker;
  • Fluent in Greek and English languages.

Remuneration
An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.

Merchant Growth Business Support Specialist

City: Limassol/Nicosia
Employment Type: Full Time
Department: Acquiring & Digital Payment Services

Job Description:

  • Contribute to the merchant growth and market share expansion of RCB Bank via top quality Merchant Acquiring, Open Banking and Digital Payment Services;
  • Ensure that merchant clients business and technical support is up to par with the Bank’s required standards;
  • Undertake POS terminal initialisations, customised setups, onsite deployments, and operational training to merchants’ staff and performance of refresher trainings as needed for specialised industries (i.e. car rentals, hotels) or products (i.e. Cash@POS, TaxFree, DCC, Table Service);
  • Provide second level merchant business support via telephone and ensure effective resolution for all merchant acquiring services/channels related issues; including being on-call during non-working hours and weekends on a rotation basis with other team members;
  • Provide onsite merchant visits on client premises around Cyprus for instances in which telephone support is not sufficient (including sometimes potential client visits during non-working hours and weekends if deemed absolutely necessary and on a rotation basis with other team members);
  • Work and support external service providers to ensure proper integration and testing of merchant systems to the Bank’s POS terminals or other digital payment solutions;
  • Support in daily monitoring activities and maintain internal records, (i.e. maintain an effective and up-to-date POS inventory control list);
  • Maintain and control the merchants’ issues database with the relevant resolution steps, including providing enhancements to further develop the Merchant Request Service Tracking system;
  • Facilitate and oversea relevant training of the Bank’s first level support teams and/or third party support teams;
  • Adhere to standard procedures for the proper escalation of unresolved issues to appropriate internal teams;
  • Ensure an ongoing merchant relationship management and feedback gathering from merchant store managers/supervisors, and the rest of the market overall;
  • Take ownership of customer issues through to resolution or escalation while providing accurate and prompt feedback both to the merchant and teammates;
  • Maintain a high percentage of issue resolution within first customer interaction;
  • Identify business and/or product enhancement growth opportunities after analysing the merchant’s needs.

Skills & Experience

  • University Degree preferably in a mixture of engineering or information systems with business or other customer facing field;
  • Experience in a Card/Payment Services or other customer support, account management, after sales role would be considered an advantage;
  • Familiar with Digital/Cards Payments and merchant payment acceptance processes; knowledge of POS Terminals and related technologies will be considered an advantage;
  • Disciplined and self-motivated; ability to take initiative and deliver results in a dynamic environment;
  • Great sense of responsibility to achieve high levels of productivity and quality; sense of urgency with respect to customer contacts and problem resolution;
  • Strong organisational and time management skills; ability to multi-task and prioritise in a highvolume, fast paced environment;
  • Energetic, flexible, with a positive attitude; team player and hard worker;
  • Excellent communication skills, writing and analytical skills;
  • Fluent in Greek and English languages.

Remuneration
An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.

Merchant Onboarding & Underwriting Officer

City: Limassol
Employment Type: Full Time
Department: Acquiring & Digital Payment Services

Job Description:

  • Contribute to the merchant growth and market share expansion of RCB Bank via top quality Merchant Acquiring, Open Banking and Digital Payment Services;
  • Support and coordinate from end-to end, the underwriting and on-boarding process of new merchants or change of service requests;
  • Responsible for the administration of onboarding workflow system, including the formalisation, redesign and automation of processes;
  • Assist in the pre-onboarding merchant risk scoring and ongoing credit exposure monitoring;
  • Assist in the performance of enhanced risk assessments to ascertain key merchants’ credit worthiness and financial stability;
  • Assess criteria and risks of new merchants, security and compliance pre-requisites and ensures adherence with internal policy and procedures as well as card payment schemes’ requirements;
  • Perform daily/monthly monitoring activities and maintain internal records and controls with merchants;
  • Work with internal stakeholders across the Bank to help develop requirements, guidelines, and procedures for the effective operation of merchant acquiring services across business and backoffice units;
  • Contribute as needed to the second level merchant business support and ensure effective resolution for all merchant acquiring services/channels related issues;
  • Assist in the ongoing merchant assessment and administration of internal records;
  • Provide support on as needed basis to the branches for new and existing acquiring merchants and coordination of related merchant account management tasks (i.e. Ad-hoc change requests, ondemand reports, amendment agreements, etc.);
  • Adhere to the POS deployment & technical support procedures as well as standard procedures for the proper escalation of unresolved issues to appropriate internal teams.

Skills & Experience

  • University Degree in a related field; a mixture of Business and IT, MBA or other certification/accreditation is considered a plus;
  • Experience in Payment Services, Consulting or other client onboarding role would be considered an advantage;
  • Background in risk, internal controls or compliance will be considered a plus;
  • Ability to take initiative and deliver results in a dynamic environment;
  • Excellent communicator and natural positive attitude;
  • Great sense of responsibility to achieve high levels of productivity and quality;
  • Disciplined and self-motivated;
  • Strong organisational and time management skills;
  • Energetic, flexible, with a positive attitude; team player and hard worker;
  • Emotional resilience and tenacity to see things through;
  • Fluent in Greek and English languages.

Remuneration
An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.

Project Manager, Project Finance (credit deals execution)

We are looking forward for a curious and proactive Project Manager for complex credit deals structuring & execution.
Primary focus – real estate finance.

City: Limassol
Employment Type: Full Time
Department:Project Finance

Key Responsibilities:

  • Handle new and existing crediting deals in compliance with procedures adopted in the Bank, including, but not limited to:

  1. working out terms of a prospective deal or amendment to an existing deal,
  2. arranging collection of documents and information,
  3. performing due and necessary credit analysis,
  4. preparing documentation for presentation of a deal on CALCO (credit memorandum, TS, CALCO applications),
  5. analysis of repayment ability of potential and existing clients by performing cash flow projections and making financial and business modeling;
  6. preparing loan documentation in cooperation with expert divisions of the Bank and external experts supporting the Bank,
  7. working with third parties contracted to provide services to the Bank in course of arranging and handling a deal,
  8. performing due monitoring of clients and credit deals;

  • Prepare and submit reports, opinions, memos and presentations to the management of the Bank and various divisions in the Bank upon their requests on the matters under the scope of employee’s duties.

Professional Skills and Experience:

Required:

  • Master’s degree in Economics, Finance, Sciences, other similar field
  • Proficient in Microsoft Excel
  • Fluency in Russian; Excellent communication skills in English (written and spoken);
  • Strong analytical and problem solving skills;
  • Multitasking, detail oriented, self-motivated individual, disciplined with strict adherence to deadlines, flexible and fast-learning, able to coordinate teams in multicultural environment
  • Energetic with a positive attitude;

Will be considered as strong advantage:

  • Professional qualification in accounting or finance or risk management (ACCA, ACA, CFA, FRM, PRM);

Remuneration:

  • Attractive salary package;
  • Provident Fund;
  • Private Medical Insurance;
  • Life Insurance plan;
  • Participation in annual performance based bonus program;
  • Opportunities for professional development
Relationship Manager

City: Limassol
Employment Type: Full Time
Department: Branch Network (Cyprus)

Job Description:

  • Active on sales – primary focus to attract new affluent individual clients;
  • At least 50% of the working time to be spent outside the office focusing on client acquisition;
  • Lead the sales process, build a client base and achieve branch sales goals through the consistent application of sales initiatives;
  • Establish and develop strong relationships with existing and potential clients;
  • Generate new business through introducers;
  • Act as the first point of contact for all new clients, on all banking issues and needs;
  • Responsible for the revenues generated by the Bank regarding its own client’s;
  • Explain, advise on and promote bank products and services;
  • Assist clients with the account opening process according to internal procedures and regulations;
  • Provide day-to-day support and service to clients, handling complex client needs.

Skills & Experience

  • University Degree in Banking, Finance, Economics or in a related field;
  • A minimum of 3 years’ experience in banking, with a local Bank in sales and relationship management functions;
  • Strong knowledge of banking products and services;
  • Knowledge of Cyprus regulatory requirements;
  • Proven sales, customer service and prospecting skills;
  • Excellent communication and interpersonal skills;
  • Energetic, flexible with a positive attitude;
  • Ability to take initiative and deliver results in a dynamic environment;
  • Attentive to detail;
  • Disciplined and self-motivated;
  • Fluent in both Greek and English.

Remuneration
An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.

Telebanking & Client Support Center Specialist (Merchant Support) – Greek & English speaking

  • Available for shifts work (8.00am – 4.00pm and 6.00pm – 2.00am)

City: Limassol
Employment Type: Full Time
Department: Telebanking & Client Support Center

Job Description:
Provide 1st level merchant technical support and monitoring activities:

  • Ensure that merchant support is up to par with the bank’s required standards;
  • Provide first level POS and ecommerce technical support via telephone for existing merchants and ensure effective troubleshooting for POS & ecommerce related issues, including non-working hours and weekends:
  • Maintain Service Desk - log all calls, prioritize calls as necessary, respond to calls based on priorities, update staff on status of calls and resolve calls as quickly as possible with an emphasis on customer service;
  • Performs daily operational monitoring activities for proactive resolution of issues;
  • Adhere to the technical support procedures as well as standard procedures for the proper escalation of unresolved issues to appropriate internal teams;
  • Take ownership of customer issues through to resolution or escalation while providing accurate and prompt feedback both to the merchant and teammates;
  • Maintain a high percentage of issue resolution within first customer interaction.

Skills & Experience:
The ideal candidate is a result oriented professional who meets the following requirements:

  • Fluency in Greek + intermediate English;
  • University Degree or diploma and/or previous experience in a Card / Payment Services or other technical support role;
  • Good organizational skills with the ability to multi-task and prioritize in a high-volume, fast paced environment;
  • Sense of urgency with respect to customer contacts and resolution;
  • Familiar with Digital/Cards Payments and merchant payment acceptance processes will be considered an advantage;
  • Knowledge of POS Terminals and related technologies will be considered an advantage;
  • Ability to take initiative and deliver results in a dynamic environment;
  • Excellent communication skills, writing and analytical skills;
  • Great sense of responsibility to achieve high levels of productivity and quality;
  • Disciplined and self-motivated;
  • Strong organizational and time management skills;
  • Energetic, flexible, with a positive attitude; team player and hard worker.

Remuneration:

  • Provident Fund;
  • Private Medical Insurance;
  • Life Insurance plan;
  • Participation in annual performance based bonus program;
  • Great opportunities for professional development
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